As of 14 October 2009, one direct is no longer offering any new loans, high interest saver or any insurance products
We understand that some of our customers may face temporary periods of financial hardship due to a number of reasons, often beyond their control, including unemployment or reduced employment.
If you are finding it hard to make repayments on your home loan, we encourage you to contact us on 1800 158 853 as soon as possible.
We have specially trained staff who understand your situation and will work with you to find the most suitable repayment plan or support to help you while you get back on your feet.
The type of assistance we may be able to provide will vary depending on your individual circumstances. For eligible customers, assistance may include:
Tailored repayment arrangements based on what you can afford to pay at the time, for example reduced repayments & repayment extension periods
Deferred or reduced repayments on your home loan for 3, 6 and up to 12 months, to be assessed case by case(with interest capitalised into the loan).
In most cases, we will not require evidence of financial hardship and we will make arrangements quickly and efficiently over the phone wherever possible. We will also suspend any debt collection activity while these arrangements are in place.
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This Comparison Rate is for a loan of $150,000 over 25 years.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.